The logistics problem is never generic. A carrier loses work because the quote arrives second. A forwarder loses the thread at each handoff. A distributor splits its deliveries between its own vans and a carrier with no plan for either.
The carrier report is free. 18 pages, with every statistic sourced.
A small operator does not lose work because its trucks are slow. It loses work because the quote arrives second, and because the retailers who need delivering done have no way to find it.
Winning a new shipper means cold outreach. Meanwhile the retailers and manufacturers who need a carrier are already inside a platform.
One person understands the pricing. It cannot be priced by zone, by distance or by customer, and it cannot answer a request automatically.
Waybills, labels, customs declarations and HS codes each get typed again, and each retype is a chance to be wrong at a border.
A customer with no visibility rings the office. Answering takes a person, and it happens all day.
How small and mid-size carriers, couriers and freight forwarders win more work by being quotable and findable.
A forwarder sells certainty. The consignment changes hands three times and crosses a border, and the customer still expects one answer to the question "where is it?"
Every partner has its own tracking number and its own portal. Somebody stitches the legs together by hand.
HS codes and dangerous-goods checks live in a person's memory or a spreadsheet, and a wrong code stops the goods at the border.
The commercial invoice, the packing list and the declaration hold the same facts, typed three times.
Each partner is asked for a price by email, and the comparison is built in a spreadsheet.
A distributor with six vans still sends part of its deliveries with a carrier. The problem is that the route plan and the carrier bookings live in two different places.
The dispatcher knows which driver knows which area. When that dispatcher is away, the routes get worse.
Overflow goes to whichever carrier answers first, not to the one that suits that zone.
Every pallet or container shipment starts with calls for prices, and the answer is lost in a notebook.
Each store rings the depot for an arrival time, because no one sees the van.
An online retailer ships the same parcel a thousand times a week, and a person still picks the carrier, copies the address and pastes the tracking link.
The account that was opened first gets every parcel, including the ones another carrier would move for less.
The warehouse waits on a browser tab for each label, and the dispatch cut-off slips.
Support answers the same question all day, because tracking is not sent until someone remembers.
The return label, the carrier booking and the status each need a person.
A manufacturer that exports ships in pallets and containers, and every shipment carries documents that must match. The freight desk is often one person with a phone and a folder.
Each pallet or container move starts with calls to forwarders, and the prices are not compared on the same basis.
HS codes, declarations and the packing list are typed again for each consignment.
Once a third-party carrier has the goods, you learn about a problem from the customer.
Once the goods are with the carrier, status comes back by email, if at all.
Every statistic carries a named, published source, and each report ends with a numbered source list. Where we could not verify a figure against the original publication, we left it out and made the point without a number. A chart that explains a mechanism rather than a finding is labelled "Illustrative", so it is never mistaken for research.
The report also names the conditions in which a different product is the better choice. It is our report, and we are not neutral. Telling you where we do not fit is the only honest way to tell you where we do.
Our reports on retail, eCommerce, manufacturing, mining and agriculture cover supply chain planning, stock and procurement. They moved to Miridia, our supply chain management product.
Tell us how your freight moves and we will show you the platform against your own lanes, vehicles and carriers.